Refunds and Exchanges

Refund policy
We’re so convinced you’ll love our local products, that we’re willing to offer a 30 day conditional money back guarantee. If you are not satisfied with your product, we would like to know why!

Send us an email to with the subject heading: Return for [PRODUCT NAME] with the following information:

  • Your name and email address (associated with the account)
  • Your order number (or confirmation number received via email for your order)
  • The issue with your product

Depending on the product, timelines and condition of product and/or packaging, Shop Central and our partners reserve the right to refuse any refunds for items damaged, used or otherwise tampered with.
Also depending on the product, seasonality and availability, Shop Central may or may not be able to offer an exact product exchange for certain products. Should an exchange be required with no identical product available, a similar/comparable product will be offered.

Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to

This document was last updated on September 30, 2020